Top starting phrases we can say when we get objections.
The first rule of answering an objection is to have empathy, and when possible, agreement. Prospects want to feel that they have been heard.
Fun starting phrases we can say to skeptical prospects.
- I understand where you're coming from.
- I hadn't thought of it that way, but you're right.
- A lot of people wonder about that exact same thing.
- Good point. Can I ask you to explain that to me a bit more?
- That is definitely something to consider.
The first rule of answering an objection is to have empathy, and when possible, agreement. Prospects want to feel that they have been heard.
Fun starting phrases we can say to skeptical prospects.
- I see your point. What about this?
- How do you think we can improve this?
- That’s good, and what about …?
- Yes, I have several more perspectives on this.
- So, what you are thinking is …
Answering Objections - texting version
1. Why does it cost money to sign up?
Because it's a business, not a job. Businesses cost money.
2. Are you trying to make money off me? No, I'm trying to make money with you.
3. Is it one of those pyramid schemes? You mean where all the people at the top make all the money, take the long vacations, fly on private jets, and get all the stock options while the people on the bottom work the most for the least amount of money and get 2 weeks of vacation a year? No, that would be Corporate America. 🤔
4. How long before I start making money? How long before you get your butt in gear?
5. I've tried it before, but I failed. Did you quit dating after the first time you had a bad date? Or did you keep dating until you found the right person. Ultimately failure is a part of success. Every successful person has failed along the way.
6. My Uncle John said this won't work. Your Uncle John is also broke. And you will prove him wrong! 😎
7. Can I try it for a month and see how I do? This is a business, not a job. Get a job if that's your mentality. How can you build a business in just a Month?
1. Why does it cost money to sign up?
Because it's a business, not a job. Businesses cost money.
2. Are you trying to make money off me? No, I'm trying to make money with you.
3. Is it one of those pyramid schemes? You mean where all the people at the top make all the money, take the long vacations, fly on private jets, and get all the stock options while the people on the bottom work the most for the least amount of money and get 2 weeks of vacation a year? No, that would be Corporate America. 🤔
4. How long before I start making money? How long before you get your butt in gear?
5. I've tried it before, but I failed. Did you quit dating after the first time you had a bad date? Or did you keep dating until you found the right person. Ultimately failure is a part of success. Every successful person has failed along the way.
6. My Uncle John said this won't work. Your Uncle John is also broke. And you will prove him wrong! 😎
7. Can I try it for a month and see how I do? This is a business, not a job. Get a job if that's your mentality. How can you build a business in just a Month?
Answering Objections - conversation version
Remember: The reasons why they can’t do it are the reasons why they should. Always acknowledge a prospect’s question/objection: i.e. that's a great question, I understand where you are coming from, absolutely, etc.] The one who asks the questions controls the conversation, so remember to ask lots of questions.
➔I don’t have any money
Remember: “When the WHY is big enough, the HOW doesn’t matter…If you see what you see, they'll find a way. (NAME), I will tell you professionally, that if you are in a financial situation of not being able to afford the start up cost, then (NAME) you need this opportunity more than anyone else!
BONUS STORY: Tell them a story about someone you have met or work with in the business who is making some serious money but first did not have any money and found a way to come up with it. Remember: The reasons why they can’t do it are the reasons why they should. You can remind them that the reason you are offering them an opportunity is BECAUSE they have no extra money- thats the whole point. How long will they be ok not affording anything they want because they are broke.
➔Product is too expensive
“The company wanted to make a cheaper version, but they knew it wouldn’t work. And the company didn’t want to rip you off.”
➔ I don’t have any time
Sometimes you have to be willing to give up a little bit a free time to become successful. Also, this is a business that you can start part time. Do it whenever you have time. Put in the effort that you choose. But you have to understand that if you treat it like a hobby, you'll get paid like a hobby. And if you treat it like a million dollar business, it can pay you a million dollars.
ALTERNATE: You can run this business in about a few hours a week. If you do not have any time then that is the exact reason that you need to start this business to grow an additional income that will allow you to do more of the things you want to do as it produces a second stream of income for you and your family. That is what most people want to do, take care of their family. If I show you how to work fewer hours, but work effectively, wouldn't that interest you?
BONUS STORY: Tell them a story about someone you have met or work with in the business who is making some serious money but first was very busy and did not have any time but found a way to make it work.
➔ I don’t understand
We can all agree that we don’t know what we don’t know. There is a learning curve to this and it takes time to understand everything. You can take comfort in the fact that every single question has an answer. So please feel free to ask questions. ALTERNATE: Hey (NAME) I know how you feel, I felt the same way when I got started, but now that I have been doing this for a little while I found out that this is really easy and fun.
➔ I don’t believe this is real
You can take comfort in the fact that there are already thousands of people all around the world finding success with this opportunity. So it is not a matter of if it works, it’s a matter of if it’s going to work for you and if it’s going to be the right fit for you. We don't pay for advertising or retail; instead we pay people like you and me to market the company. I can set up a call with my business partner who has been doing it longer and can show you the big picture. BONUS STORY: Talk about the friends you've made, the culture, and being apart of your company.
➔ I don't think I can do this.
I wouldn't have called if I didn't think you had every skill necessary to do this. If you have a facebook page and a passion to change your circumstances for the better...you can do this. OR I am actually calling you to find out if you are serious in becoming a business owner. 95% of Americans live paycheck to paycheck and the other 5% are building real wealth by owning their own business. Which one do you want to be? FOLLOW THIS RULE: No Convincing! They have to want this.
➔ I've been burned before / Lost Money
Please (NAME) don't walk away from this because you have had a bad experience with another company. If you got a bad haircut, would you stop cutting your hair or get a new barber? ALTERNATE: (NAME), just because you had a bad meal at a restaurant does not mean you stop going out to dinner.
➔ Is this MultiLevel Marketing (MLM)?
Why do you ask? (Let them answer, they will tell you what they know) This is Network Marketing OR this is Referral Marketing. 1 in 10 people in the US are involved...Warren Buffet the billionaire says it's the best kept secret in business. We are like Amazon.com meets Facebook. We get paid total sales volume, just like any other business.
➔ I need to research this first ( ALSO A GREAT WAY TO CLOSE THE DEAL)
Now the best way for me to help you make an educated decision is to personally spend whatever time is necessary to answer all of your questions. What information can I give you to help you make a decision? When they answer...give them ONLY the info they asked for. Then ask again, what more information can I give you to help you make a decision? Let them answer again, and then only give the information they requested. Repeat as many times as needed. At some point they will say they know everything they need to know...you say "Great- are you ready to be a customer or an affiliate?"
➔ I need to think about it
I already know you want to make more money in your own business and I'm sure you can see yourself making more money with this company, right? Its sounds to me like you still have some questions. Now is the best time to get all the information because you have me on the phone and I am an expert in this business. So what questions do you have?
➔ What if I want to quit?
I don't want you to think about quitting before you even get started, right? But if you truly want to quit, there is no problem. There are no contracts, or longterm commitments.
➔ I can’t sell / I don’t like to sell / I don’t like sales
We aren’t actually selling at all. Everyday we recommend things to our friends and family like a good movie or restaurant, here we just get paid for it. I recommend this to my friends and family because I personally fell in love with it…it’s not like I have to go door-todoor selling Girl Scout cookies. Now you have the opportunity to start our own business. FOLLOW THIS RULE: Remember, we are not telling and selling. We are sharing and caring.
➔ I don’t want to bother my friends
Personally, this was actually the most important thing for me. I wanted to know that what I am telling my friends is actually legit and that they don’t look back and are mad at me. But my mindset changed 180 degrees when I saw how this company positively impacted thousands of people’s lives all around the world. That made me realize that this company offers hope. And I decided to run with it and quickly realized I would be doing my friends a disservice by not telling them about it. Because the only way for me two make $1000 residually is to help two people get to $500 residually. Obviously I want my friends to be the ones benefitting from this opportunity.
Remember: The reasons why they can’t do it are the reasons why they should. Always acknowledge a prospect’s question/objection: i.e. that's a great question, I understand where you are coming from, absolutely, etc.] The one who asks the questions controls the conversation, so remember to ask lots of questions.
➔I don’t have any money
Remember: “When the WHY is big enough, the HOW doesn’t matter…If you see what you see, they'll find a way. (NAME), I will tell you professionally, that if you are in a financial situation of not being able to afford the start up cost, then (NAME) you need this opportunity more than anyone else!
BONUS STORY: Tell them a story about someone you have met or work with in the business who is making some serious money but first did not have any money and found a way to come up with it. Remember: The reasons why they can’t do it are the reasons why they should. You can remind them that the reason you are offering them an opportunity is BECAUSE they have no extra money- thats the whole point. How long will they be ok not affording anything they want because they are broke.
➔Product is too expensive
“The company wanted to make a cheaper version, but they knew it wouldn’t work. And the company didn’t want to rip you off.”
➔ I don’t have any time
Sometimes you have to be willing to give up a little bit a free time to become successful. Also, this is a business that you can start part time. Do it whenever you have time. Put in the effort that you choose. But you have to understand that if you treat it like a hobby, you'll get paid like a hobby. And if you treat it like a million dollar business, it can pay you a million dollars.
ALTERNATE: You can run this business in about a few hours a week. If you do not have any time then that is the exact reason that you need to start this business to grow an additional income that will allow you to do more of the things you want to do as it produces a second stream of income for you and your family. That is what most people want to do, take care of their family. If I show you how to work fewer hours, but work effectively, wouldn't that interest you?
BONUS STORY: Tell them a story about someone you have met or work with in the business who is making some serious money but first was very busy and did not have any time but found a way to make it work.
➔ I don’t understand
We can all agree that we don’t know what we don’t know. There is a learning curve to this and it takes time to understand everything. You can take comfort in the fact that every single question has an answer. So please feel free to ask questions. ALTERNATE: Hey (NAME) I know how you feel, I felt the same way when I got started, but now that I have been doing this for a little while I found out that this is really easy and fun.
➔ I don’t believe this is real
You can take comfort in the fact that there are already thousands of people all around the world finding success with this opportunity. So it is not a matter of if it works, it’s a matter of if it’s going to work for you and if it’s going to be the right fit for you. We don't pay for advertising or retail; instead we pay people like you and me to market the company. I can set up a call with my business partner who has been doing it longer and can show you the big picture. BONUS STORY: Talk about the friends you've made, the culture, and being apart of your company.
➔ I don't think I can do this.
I wouldn't have called if I didn't think you had every skill necessary to do this. If you have a facebook page and a passion to change your circumstances for the better...you can do this. OR I am actually calling you to find out if you are serious in becoming a business owner. 95% of Americans live paycheck to paycheck and the other 5% are building real wealth by owning their own business. Which one do you want to be? FOLLOW THIS RULE: No Convincing! They have to want this.
➔ I've been burned before / Lost Money
Please (NAME) don't walk away from this because you have had a bad experience with another company. If you got a bad haircut, would you stop cutting your hair or get a new barber? ALTERNATE: (NAME), just because you had a bad meal at a restaurant does not mean you stop going out to dinner.
➔ Is this MultiLevel Marketing (MLM)?
Why do you ask? (Let them answer, they will tell you what they know) This is Network Marketing OR this is Referral Marketing. 1 in 10 people in the US are involved...Warren Buffet the billionaire says it's the best kept secret in business. We are like Amazon.com meets Facebook. We get paid total sales volume, just like any other business.
➔ I need to research this first ( ALSO A GREAT WAY TO CLOSE THE DEAL)
Now the best way for me to help you make an educated decision is to personally spend whatever time is necessary to answer all of your questions. What information can I give you to help you make a decision? When they answer...give them ONLY the info they asked for. Then ask again, what more information can I give you to help you make a decision? Let them answer again, and then only give the information they requested. Repeat as many times as needed. At some point they will say they know everything they need to know...you say "Great- are you ready to be a customer or an affiliate?"
➔ I need to think about it
I already know you want to make more money in your own business and I'm sure you can see yourself making more money with this company, right? Its sounds to me like you still have some questions. Now is the best time to get all the information because you have me on the phone and I am an expert in this business. So what questions do you have?
➔ What if I want to quit?
I don't want you to think about quitting before you even get started, right? But if you truly want to quit, there is no problem. There are no contracts, or longterm commitments.
➔ I can’t sell / I don’t like to sell / I don’t like sales
We aren’t actually selling at all. Everyday we recommend things to our friends and family like a good movie or restaurant, here we just get paid for it. I recommend this to my friends and family because I personally fell in love with it…it’s not like I have to go door-todoor selling Girl Scout cookies. Now you have the opportunity to start our own business. FOLLOW THIS RULE: Remember, we are not telling and selling. We are sharing and caring.
➔ I don’t want to bother my friends
Personally, this was actually the most important thing for me. I wanted to know that what I am telling my friends is actually legit and that they don’t look back and are mad at me. But my mindset changed 180 degrees when I saw how this company positively impacted thousands of people’s lives all around the world. That made me realize that this company offers hope. And I decided to run with it and quickly realized I would be doing my friends a disservice by not telling them about it. Because the only way for me two make $1000 residually is to help two people get to $500 residually. Obviously I want my friends to be the ones benefitting from this opportunity.
